Terms of service

These Terms of Service ("Terms") govern your use of the VelvetMove website at https://velvetmove.com (the "Site"). The Site is operated by Velvet Operations LLC ("VelvetMove," "we," "us"). By using the Site or submitting a request, you agree to these Terms.

Nature of our service

VelvetMove is a marketing and lead-referral service. We are not a moving company, motor carrier, freight forwarder, or household-goods broker. We do not transport, pack, load, store, plan, price, or arrange moves, and we do not take custody of your belongings. What we do is connect people planning a move with independent, licensed moving providers — currently Accera Digital and MovingAPT and the additional providers listed on our Marketing Partners page.

Any move is performed under a separate contract between you and the moving provider. That provider — not VelvetMove — is solely responsible for the move, for its own licensing and insurance, for pricing and estimates, and for giving you all federally required disclosures (including, for interstate moves, the FMCSA "Your Rights and Responsibilities When You Move" booklet and a written estimate). VelvetMove is not a party to that contract.

Submitting a request does not create a moving contract

Submitting the request form is a request to be contacted; it does not book a move, form a contract for moving services, or guarantee that any provider will accept your move or offer any particular price. Your moving agreement is solely between you and the provider you choose.

Eligibility

You must be at least 18 years old to submit a request through the Site. The information you provide must be accurate and complete, and must concern your own move or a move you are authorized to arrange.

Service area

We accept inquiries from across the United States. Our active service area is the 48 contiguous states. We do not currently serve Alaska, Hawaii, or U.S. territories.

Communications

By submitting the request form, you authorize VelvetMove, Accera Digital and MovingAPT, and the additional moving service providers listed on our Marketing Partners page to contact you by phone, text, and email regarding your move, including via automated technology where applicable. Consent is not a condition of any purchase. See our Privacy Policy for details and opt-out options.

No endorsement or warranty of providers

We do not endorse, guarantee, or warrant any moving provider or their services, licensing, pricing, availability, timeliness, or conduct. Any dealings you have with a provider — including estimates, contracts, payment, and the move itself — are solely between you and that provider. You are responsible for verifying a provider's credentials (for example, USDOT/MC registration at fmcsa.dot.gov) before engaging them.

Intellectual property

The Site, including its content, branding, and design, is the property of Velvet Operations LLC and is protected by intellectual property laws. You may not copy, reproduce, or distribute Site content without our written permission.

Disclaimers

The Site and all information on it are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free. Move pricing and timing described on the Site are illustrative only; actual quotes come from the provider in writing.

Limitation of liability

To the fullest extent permitted by law, VelvetMove and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising out of or relating to your use of the Site or any interaction with a moving provider — including any act, omission, damage, loss, injury, or dispute arising from a move. VelvetMove is not responsible for the services, conduct, or performance of any moving provider. Our total aggregate liability for any claim relating to the Site will not exceed one hundred U.S. dollars (US$100).

Indemnification

You agree to indemnify and hold harmless Velvet Operations LLC and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Site, your violation of these Terms, or the information you submit.

Dispute resolution & arbitration

Any dispute arising out of or relating to these Terms or the Site will be resolved by binding individual arbitration, and not in court, except that either party may bring an individual claim in small-claims court. You and VelvetMove waive the right to a jury trial and to participate in a class action. You may opt out of this arbitration provision within 30 days of first accepting these Terms by calling 1-877-889-3668 or writing to Velvet Operations LLC.

Governing law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Subject to the arbitration provision above, the exclusive venue for any dispute will be the state or federal courts located in Wyoming.

Changes to these Terms

We may update these Terms from time to time. The "last updated" date at the top of the page reflects the most recent revision. Continued use of the Site after any revision constitutes acceptance of the updated Terms.

Contact

Questions about these Terms may be directed to us by phone at 1-877-889-3668 or by email at zied.youssfi@nextnumberglobal.com.